In safe hands

• Hourly rate for service technician: CHF 162.00 excl. VAT*

• Flat rate incl. travel time: CHF 210.00 excl. VAT*

• Spare parts and material: according to CTA AG price list

• Emergency call-out for house heat pump: CHF 200.00 excl. VAT*

* The above rates apply during the normal business hours of CTA AG. These are Monday to Friday (excluding public holidays), 07.30 - 12.00 and 13.30 - 17.00. 

If the customer wishes CTA Ltd. to start work immediately outside normal business hours, the above flat rate for the on-call triggering of the heat pump shall be owed in advance. 

If the customer wishes work to be carried out outside normal business hours, the following surcharges shall be owed on top of the above hourly rate for service technicians and the above flat rate for deployment:

• for night work from 20.00 to 24.00: 50%.

• for night work from 00.00 to 06.00: 100%

• for Saturday work from 06.00 to 24.00: 50%

• for work on Sundays and public holidays: 100%

Have you taken out a CTAplus extended warranty? Then you can sit back and relax. Service technician call-outs are included in this warranty extension. 

With the CTA factory warranty and the subsequent installer’s installation warranty, so-called hidden defects are covered for the first 5 years from commissioning. In other words, defects that were present from the very beginning. Due to the high quality of our heat pumps, which have been tested with the quality seal and developed in Switzerland, this does not usually occur. Technical defects that occur following installation and commissioning are not covered by the installer’s installation warranty. We recommend that you take out a CTAplus extended warranty. This means that all defects, including those that occur after commissioning, are insured.

These benefits demonstrate the value of a service contract with extended warranty:

• regularly serviced, your unit runs for longer and without faults

• when perfectly installed, your heat pump requires less electricity

• costly defects and outages are minimised

• statutory leakage checks are included

• the costs are calculated for you

With CTAplus, you receive optimal comprehensive cover at calculable prices so that your heat pump will continue to heat efficiently and cost-effectively for a long time to come. The contract can be terminated annually.

• labour, heat pump materials and expenses are included 

• heat pump repairs carried out with a maximum response time of 24 hours

• follow-up inspection as part of the heat pump system module, worth CHF 500.00

• energy check for optimal adjustment and maintenance/repairs in the 3rd year of operation

• maintenance/repairs + statutory leakage checks in the 6th, 10th and 12th year of operation