Encountered a fault? Our technical support team are here to help

If the event of a fault, you can rely on the CTA service team: 24 hours a day, 365 days a year.

The fault repair process

These are the steps involved, from the occurrence of a problem to fixing it.

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Have your ASS number and further details at hand

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Report the fault

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We then get in touch with you about repairs

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We repair the fault

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Finalisation

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Fault repair

Phone numbers to report your technical fault to:

  • +41 31 720 10 00  (German)

  • +41 21 654 99 00  (French)


Please have the following information at hand when reporting a fault. The ASS number is particularly important for ensuring your request is handled efficiently.

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ASS number (important)

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Fault type

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Fault code from the unit display

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Property address

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Invoicing address

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How to access the system

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Contact person (incl. telephone number)

Frequently asked questions

How much does a fault repair cost?

Our service technicians will always take care of your CTA heat pump, regardless of whether or not you have subscribed to our CTAplus extended warranty. The costs involved for each service are set out below:

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Contact

CTA Ltd.

Hunzigenstrasse 2

CH-3110 Münsingen

Tel. +41 31 720 10 00info@cta.ch

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